Getting Started
New to ReliaRing? Start here. First-time setup, a tour of your dashboard, and quick-start guides for every service.
19 articles
Articles in Getting Started
Making Your First Call (Web Softphone)
Use the ReliaRing web softphone to make and receive calls right from your browser — no downloads required.
Support Ticket Priorities and Response Times
What each of the four priorities means, the first-response target attached to it, and how to choose the right one.
Adding Your First Phone Number
Search for and buy your first phone number on ReliaRing, and learn the basic settings that control how it rings.
Understanding Your Dashboard
Get familiar with the ReliaRing Home dashboard and the sidebar menu so you can find everything quickly.
Glossary of Phone and VoIP Terms
Plain-language definitions of the phone and internet-calling terms you may run into while using ReliaRing.
Using the Help Center
How the Help Center is organised, what each tab contains, and how the Help button follows you around the portal.
Signing Up for a ReliaRing Service
What happens at each step of the signup wizard, what you need to hand, and what is created when you finish.
Which ReliaRing Service Is Right for Me?
A plain-language tour of every ReliaRing product so you can pick the right one and know where to learn more.
Quick Start Guide: Your First 15 Minutes with ReliaRing
Get up and running with ReliaRing in about 15 minutes. Log in, add a number, make a test call, and set up voicemail.
Reviewing and Accepting a Quote
How to open the secure quote link we email you, download the PDF, and accept or decline — no account needed.
Essential Settings Checklist
Work through this checklist to make sure your ReliaRing account is fully set up and ready to use.
Configuring Business Hours
Set your operating hours so calls are handled differently during and after business hours, including holidays.
Keeping Your Existing Phone Number When You Sign Up
How to bring your current number to ReliaRing at signup, and why you get a temporary local number to use in the meantime.
New Account Admin: Your First-Week Checklist
A week-one plan for the person setting up ReliaRing for a business — from first sign-in to a fully working phone system.
Searching the Knowledge Base
How article search matches your words, why a long question often returns nothing, and what to type instead.
Getting Help and Support
Where to find answers fast — the Help Center, video tutorials, and how to open a support ticket.
Account Settings and Preferences
A tour of the Settings area — profile, security, notifications, audio, call handling, and display preferences.
Keyboard Shortcuts and Quick Actions
Handy shortcuts and quick actions that help you dial faster and get around ReliaRing with less clicking.
Signup and Activation Problems
The messages you may hit while signing up or activating an account, what each one means, and what to do next.