Search runs as you type, from two characters up.
How the matching works
Search looks for the letters you typed inside an article's title, summary and body, and for an exact match against its topic tags. It is deliberately simple, and that has one consequence worth knowing:
It matches the letters you type, not the meaning. There is no stemming and no typo tolerance. So:
voicemailfinds articles containing "voicemail" — but not ones that only say "voice mail" with a space.portingfinds "porting" and "reporting".portfinds both plus "portal".why can't I hear the other personmatches almost nothing, because no article contains that exact phrase.
Search like this instead
- Use one or two keywords, not a sentence.
one-way audio, notI can hear them but they can't hear me. - Use the noun, not the verb.
call forwarding, notforward my calls. - Try the other spelling.
voicemailandvoice mail,faxande-fax. - Paste the error text. Error messages are quoted verbatim in the troubleshooting articles, so pasting one usually lands directly on the right page.
- Browse when search fails. The Knowledge Base tab lists every category. Two clicks often beats a fifth search.
Results are ordered by usefulness
Results come back ordered by how many people rated them helpful, then by how often they're read — not by how closely they match your words. The best answer is usually near the top, but scan the whole list before deciding nothing fits.
Still nothing?
That's worth telling us. Open a ticket describing what you searched for and what you expected to find — missing articles are written from exactly those reports.