Knowledge Base
Find answers and learn how to get the most out of ReliaRing.
Browse by Category
Getting Started
New to ReliaRing? Start here. First-time setup, a tour of your dashboard, and quick-start guides for every service.
19 articlesPhone Numbers & Porting
Buying new numbers, transferring (porting) your existing numbers to ReliaRing, caller ID, toll-free and vanity numbers.
23 articlesEmergency Services (911)
Registering your address for 911, keeping locations up to date, emergency alert notifications, and testing your setup safely.
7 articlesReliaFax (Online Fax)
Sending and receiving faxes from your browser or email, fax mailboxes, cover pages, and fax troubleshooting.
9 articlesReliaForward (Call Forwarding)
Virtual numbers that forward calls to any phone. Setup, schedules, voicemail, text features, and usage.
7 articlesReliaAnnounce (Mass Notifications)
Sending voice, text, and email notifications to groups of people at once. Contacts, groups, coded messages, consent, and reports.
4 articlesReliaVerify (Line Monitoring)
Automatic test calls that confirm your important phone lines are working — elevator phones, alarm lines, and more.
6 articlesAI Receptionist
A virtual receptionist that answers calls, follows your instructions, and takes messages. Setup, knowledge, and templates.
2 articlesMobile Apps
Using ReliaRing on your phone or tablet — installation, notifications, and getting the best call quality on the go.
8 articlesTroubleshooting
Fixes for common problems — call quality, login issues, error messages, and how to gather logs for support.
15 articlesPopular Articles
Testing Your 911 Setup Safely with 933
Never dial 911 to test. Instead, dial 933 to hear your registered address read back to you and confirm your emergency setup is working.
Emergency Services (911)
ReliaFax: Online Fax Overview & Getting Started
ReliaFax lets you send and receive faxes from your browser or email — no fax machine, no phone line. Here is how it works and how to get started.
ReliaFax (Online Fax)
Adding Your First Phone Number
Search for and buy your first phone number on ReliaRing, and learn the basic settings that control how it rings.
Getting Started
Text Messages Not Sending
Troubleshoot text messages that will not send or are not delivered. Covers text-enabled numbers, opt-outs, message content, and business-texting registration.
Troubleshooting
Transferring Your Number to ReliaRing: Overview
Keep your existing phone number when you switch to ReliaRing. What transferring (porting) is, which numbers qualify, and what you will need.
Phone Numbers & Porting
Understanding Your ReliaRing Bill
How ReliaRing billing works: recurring subscriptions, your prepaid wallet, and pay-as-you-go usage — and where to find each in the portal.
Billing & Subscriptions
Configuring Business Hours
Set your operating hours so calls are handled differently during and after business hours, including holidays.
Getting Started
Support Ticket Priorities and Response Times
What each of the four priorities means, the first-response target attached to it, and how to choose the right one.
Getting Started
Can't find what you're looking for?
Email help@reliaring.com or open a ticket from the portal — existing customers can track it there.