Knowledge Base
Find answers and learn how to get the most out of ReliaRing.
Browse by Category
Getting Started
New to ReliaRing? Start here. First-time setup, a tour of your dashboard, and quick-start guides for every service.
19 articlesPhone Numbers & Porting
Buying new numbers, transferring (porting) your existing numbers to ReliaRing, caller ID, toll-free and vanity numbers.
23 articlesEmergency Services (911)
Registering your address for 911, keeping locations up to date, emergency alert notifications, and testing your setup safely.
7 articlesReliaFax (Online Fax)
Sending and receiving faxes from your browser or email, fax mailboxes, cover pages, and fax troubleshooting.
9 articlesReliaForward (Call Forwarding)
Virtual numbers that forward calls to any phone. Setup, schedules, voicemail, text features, and usage.
7 articlesReliaAnnounce (Mass Notifications)
Sending voice, text, and email notifications to groups of people at once. Contacts, groups, coded messages, consent, and reports.
4 articlesReliaVerify (Line Monitoring)
Automatic test calls that confirm your important phone lines are working — elevator phones, alarm lines, and more.
6 articlesAI Receptionist
A virtual receptionist that answers calls, follows your instructions, and takes messages. Setup, knowledge, and templates.
2 articlesMobile Apps
Using ReliaRing on your phone or tablet — installation, notifications, and getting the best call quality on the go.
8 articlesTroubleshooting
Fixes for common problems — call quality, login issues, error messages, and how to gather logs for support.
16 articlesPopular Articles
Fixing Call Quality: Choppy Audio, Echo, and Dropped Calls
Diagnose and fix the most common call quality problems, from robotic or choppy audio to echo, delay, and calls that drop.
Troubleshooting
One-Way Audio: When Only One Side Can Hear
Fix one-way audio, where you can hear the other person but they cannot hear you (or the reverse). Usually a microphone permission or router setting.
Troubleshooting
Incoming Calls Aren't Reaching You
A step-by-step checklist for when incoming calls do not ring: Do Not Disturb, device registration, call forwarding, business hours, and number routing.
Troubleshooting
Voicemail Not Working
Troubleshoot voicemail that will not record, will not email you, or that you cannot access. Covers greetings, PINs, transcription, and notifications.
Troubleshooting
Text Messages Not Sending
Troubleshoot text messages that will not send or are not delivered. Covers text-enabled numbers, opt-outs, message content, and business-texting registration.
Troubleshooting
ReliaFax: Online Fax Overview & Getting Started
ReliaFax lets you send and receive faxes from your browser or email — no fax machine, no phone line. Here is how it works and how to get started.
ReliaFax (Online Fax)
Making Your First Call (Web Softphone)
Use the ReliaRing web softphone to make and receive calls right from your browser — no downloads required.
Getting Started
Support Ticket Priorities and Response Times
What each of the four priorities means, the first-response target attached to it, and how to choose the right one.
Getting Started
Can't find what you're looking for?
Email help@reliaring.com or open a ticket from the portal — existing customers can track it there.