How can we help?
Search our knowledge base, browse guides, or reach our support team directly. Real people, real answers.
Something broken?
Report a problem
Start with the system status page — if it is a platform-wide issue we are already on it. Anything else, tell us directly and include your account name and the number affected.
1. Check system status
Current incidents and maintenance across voice, fax, messaging, and the portal.
2. Email support
Write to help@reliaring.com — no sign-in needed.
3. Use the contact form
Choose “Technical support” as the reason so it reaches the right team.
4. Open a tracked ticket
Existing customers — full history and updates in the portal. Requires sign-in.
For a service outage affecting live calls, call 1-888-491-RING. Outside business hours the answering service escalates critical system issues to on-call staff.
Get in touch
Reach our support team directly
Phone
Call Us
Talk to a real person — not a chatbot. Available during business hours.
1-888-491-RINGEmail Support
Detailed questions and account issues. Include your account name and the number affected so we can pick it up faster.
help@reliaring.comTicket
Submit a Ticket
Track your request through our customer portal with full history and updates. Requires a customer sign-in.
Open PortalKnowledge base
Browse help topics
Getting Started
New to ReliaRing? Start here. First-time setup, a tour of your dashboard, and quick-start guides for every service.
19 articlesPhone Numbers & Porting
Buying new numbers, transferring (porting) your existing numbers to ReliaRing, caller ID, toll-free and vanity numbers.
23 articlesEmergency Services (911)
Registering your address for 911, keeping locations up to date, emergency alert notifications, and testing your setup safely.
7 articlesReliaFax (Online Fax)
Sending and receiving faxes from your browser or email, fax mailboxes, cover pages, and fax troubleshooting.
9 articlesReliaForward (Call Forwarding)
Virtual numbers that forward calls to any phone. Setup, schedules, voicemail, text features, and usage.
7 articlesReliaAnnounce (Mass Notifications)
Sending voice, text, and email notifications to groups of people at once. Contacts, groups, coded messages, consent, and reports.
4 articlesReliaVerify (Line Monitoring)
Automatic test calls that confirm your important phone lines are working — elevator phones, alarm lines, and more.
6 articlesAI Receptionist
A virtual receptionist that answers calls, follows your instructions, and takes messages. Setup, knowledge, and templates.
2 articlesPopular guides
Most helpful articles
Testing Your 911 Setup Safely with 933
Never dial 911 to test. Instead, dial 933 to hear your registered address read back to you and confirm your emergency setup is working.
ReliaFax (Online Fax)ReliaFax: Online Fax Overview & Getting Started
ReliaFax lets you send and receive faxes from your browser or email — no fax machine, no phone line. Here is how it works and how to get started.
Getting StartedAdding Your First Phone Number
Search for and buy your first phone number on ReliaRing, and learn the basic settings that control how it rings.
Phone Numbers & PortingTransferring Your Number to ReliaRing: Overview
Keep your existing phone number when you switch to ReliaRing. What transferring (porting) is, which numbers qualify, and what you will need.
Billing & SubscriptionsUnderstanding Your ReliaRing Bill
How ReliaRing billing works: recurring subscriptions, your prepaid wallet, and pay-as-you-go usage — and where to find each in the portal.
TroubleshootingText Messages Not Sending
Troubleshoot text messages that will not send or are not delivered. Covers text-enabled numbers, opt-outs, message content, and business-texting registration.
Common questions
Frequently asked
How quickly can I get set up?
Most SIP trunking and forwarding services are live within minutes of signing up. Number porting from your current carrier typically takes 1–3 business days, and we handle all the paperwork.
Can I keep my existing phone numbers?
Yes — we port numbers from any Canadian or US carrier. Porting costs CAD $20 (USD $15) per number, we handle the paperwork, and the transfer typically completes in 1–3 business days.
Is there a contract or commitment?
No contracts, ever. Cancel anytime — your service runs to the end of the billing period you have already paid for. We believe in earning your business every month.
What happens if my internet goes down?
Your calls automatically failover to backup destinations you configure — mobile phones, backup offices, or alternate SIP endpoints. Dual-carrier redundancy is built in.
Do I need special equipment?
SIP trunking works with any SIP-compatible PBX. Number forwarding and cloud fax require no equipment at all — just a browser.
Support hours
When we're available
Outside these hours an answering service is available at all times and escalates critical system issues — a service outage affecting your calls — to on-call staff. Anything else is logged and picked up the next business day.
Resources
Self-service tools
Most tasks can be handled directly from your customer portal — no need to call or email.