Privacy Policy
How we protect and handle your information at ReliaRing.
Last updated: December 1, 2024
Our Commitment to Your Privacy
At ReliaRing (operated by Tridacom Inc.), we take your privacy seriously. This policy explains how we collect, use, and protect your information when you use our business phone services.
We believe in transparency, so we've written this policy in plain English. If you have questions after reading this, please contact us at privacy@reliaring.com.
Information We Collect
Account Information
- Name, email address, and business information
- Billing address and payment information
- Phone numbers associated with your account
- Authentication credentials (encrypted passwords)
Call Data
- Call logs (who called, when, duration)
- Voicemail recordings and transcriptions
- Call recordings (only when enabled by you)
- Text messages sent through our platform
Usage Information
- How you use our apps and web portal
- Device information and browser type
- IP addresses and location data (general area only)
- Performance and error logs
How We Use Your Information
Primary Uses (Required for Service)
- Providing phone service and routing calls
- Billing and account management
- Customer support and troubleshooting
- Security and fraud prevention
- Compliance with legal obligations
Secondary Uses (With Your Consent)
- Product improvements and feature development
- Marketing communications (you can opt out anytime)
- Usage analytics to improve service quality
- Research and development of new features
Note: You can control these secondary uses in your account settings.
When We Share Information
We don't sell your personal information. Period. We only share your information in these specific situations:
Service Providers
Trusted partners who help us provide service (payment processing, cloud hosting, etc.). They're contractually required to protect your data.
Legal Requirements
When required by law, court order, or to protect the safety of our users or the public.
Business Transfers
If ReliaRing is acquired or merged, your data may transfer to the new company under this same policy.
With Your Permission
Any other sharing only happens with your explicit consent.
How We Protect Your Data
Technical Safeguards
- • End-to-end encryption for all calls
- • AES-256 encryption for stored data
- • Regular security audits and testing
- • Secure data centers with 24/7 monitoring
- • Multi-factor authentication available
Operational Safeguards
- • SOC 2 Type II compliance
- • HIPAA-compliant options available
- • Employee background checks
- • Limited access on need-to-know basis
- • Regular privacy training for staff
Your Rights and Choices
You Have Control
Access & Update
View and edit your account information anytime in your portal.
Delete Data
Request deletion of your account and associated data.
Export Data
Download your call logs and account information.
Opt Out
Unsubscribe from marketing emails or data analytics.
To exercise these rights, contact us at privacy@reliaring.com
How Long We Keep Your Data
International Users
GDPR Compliance (EU Users)
If you're in the European Union, you have additional rights under GDPR, including:
- Right to portability of your data
- Right to restrict processing
- Right to object to processing
- Right to lodge complaints with supervisory authorities
PIPEDA Compliance (Canadian Users)
We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) for all Canadian users.
Children's Privacy
ReliaRing is a business service not intended for children under 13. We don't knowingly collect personal information from children. If you believe we've accidentally collected information from a child, please contact us immediately.
Changes to This Policy
We may update this policy occasionally to reflect changes in our practices or legal requirements. When we do:
- We'll post the updated policy on our website
- We'll update the "Last Updated" date at the top
- For significant changes, we'll email you 30 days in advance
- Continued use of our service means you accept the changes
Questions About Privacy?
We're happy to answer any questions about how we handle your information.
Privacy Officer
Email: privacy@reliaring.com
Response time: 48 hours
Legal Department
Tridacom Inc.
123 Business Street
Toronto, ON M5V 3A1
Canada