This guide walks you through the transfer wizard from start to finish, so you know what each step asks for before you begin. To follow along, go to Phone Numbers → Porting and select + Transfer a Number. The page is titled Transfer Numbers.
Before you begin
Have these handy (most are on a recent bill from your current provider):
- Your account number and, if used, the account PIN or passcode
- The account holder's name, exactly as it appears on the account
- The billing/service address on file
- A recent bill saved as a PDF or image to upload
Keep your current service active throughout — never cancel it before the transfer completes.
Your progress saves as you go
You'll notice an Auto-saving indicator at the top of the wizard. Your progress is saved as a draft automatically, so you can stop any time and come back later. To pick up where you left off, return to Phone Numbers → Porting, open the Drafts tab, and choose Resume. Drafts you don't finish are kept for 30 days.
The steps
Step 1: Phone Numbers
Choose the country and enter the number (or numbers) you want to transfer — one per line. You can move several numbers in a single request as long as they're on the same account with your current provider.
Step 2: Current Provider
Tell us who you're transferring from:
- Provider name
- Account number — usually found on your monthly bill
- PIN / passcode — only if your current provider uses one (check with them if you're unsure)
- Authorized person — the name on the account
Getting these to match your current provider's records exactly is the single biggest thing you can do to avoid delays.
Step 3: Account Holder
Enter the account holder's name, email, and billing address. These should match what your current provider has on file.
Step 4: Details
- Request Name — a friendly label so you can recognize this transfer later (for example, "Main Office Numbers").
- Port Timing — choose Port as soon as possible, or Schedule for a specific date. If you pick a date, it must be at least 5 business days out, since transfers need lead time.
- Additional Comments — anything special we should know.
Step 5: Documents
Two things happen here:
- Letter of Authorization (LOA). Select Generate my Letter of Authorization, review it (it opens in a new tab), then sign it. You can sign electronically — draw or type your signature and enter the authorized signer's full name (title optional) — and select Apply signature & submit. Prefer paper? Choose sign manually to download it, sign, and upload the signed copy.
- Recent bill. Upload a recent bill or invoice from your current provider.
Both the signed LOA and the bill are required to continue. (For some transfers outside North America, a business-registration or identity document may also be requested.)
Step 6: Review
Check everything at a glance — your numbers, provider details, account holder, and that the LOA is signed and the bill uploaded. Your PIN is shown masked for security. Go back and fix anything that looks off.
Step 7: Payment
Review any fee for the transfer and submit your request.
After you submit
Your transfer moves off "draft" and appears under the Transfer Requests tab. ReliaRing gives it a reference number that looks like RRP-XXXX-XXXX — quote this if you contact support, and you'll see the same reference in our emails to you.
From here, ReliaRing verifies your details with your current provider and works toward a completion date. To learn what each status means and how long things take, see After You Submit a Transfer: What to Expect.
Tip: If a step won't let you continue, check the message at the bottom — it names exactly what's missing (a number, the account number, a signed LOA, and so on).