Switching to ReliaRing doesn't mean giving up the number your customers already know. You can transfer it to us — the number stays exactly the same, only the provider behind it changes. This is often called "porting," and this overview explains how it works at a high level.
What transferring a number means
Transferring moves your phone number from your current provider to ReliaRing. Your customers keep calling the same number, your marketing materials stay accurate, and your business carries on without a new number to announce.
Can my number be transferred?
Most numbers can be transferred, including landline, office-system, internet-based, and toll-free numbers, and in many cases mobile numbers. A few can't be moved easily — for example, numbers in certain remote areas, numbers that aren't in good standing with your current provider, or numbers locked by a restriction on your account.
The surest way to check is to start a transfer and let ReliaRing verify eligibility. On the Phone Numbers → Porting page you can also run a Number Check to confirm a number can move before you commit to the full process.
What you'll need
Gather these from your current provider before you start — most of it is on a recent bill:
- The account number with your current provider
- The account holder's name, exactly as it appears on the account
- The service address on file
- The PIN or passcode for the account, if your provider uses one
- A recent bill (you'll upload a copy)
You'll also sign a Letter of Authorization (LOA) — a standard document that gives us permission to move the number on your behalf. ReliaRing generates it for you and you can sign it right in the portal.
The one rule that matters most
Keep your current service active until the transfer is complete. Don't cancel your old provider early. If the number is disconnected before it moves, the transfer can fail and you could lose the number. Once ReliaRing confirms the transfer is done, your old service for that number ends on its own.
How long it takes
Transfers aren't instant — they involve your current provider, so timing depends partly on them. Simple transfers commonly take from a few business days to about two weeks; toll-free and more complex transfers can take longer. You'll get a scheduled completion date once your request is approved.
The big picture
- Check your number can move.
- Submit a transfer request with your provider details.
- Sign your Letter of Authorization and upload a recent bill.
- Track your request as it moves toward its completion date.
Ready for the details? See Transfer Your Existing Number: Step-by-Step for a full walkthrough of the wizard, and After You Submit a Transfer: What to Expect for timelines and status updates.