How Direct Routing Works
Your Teams users connect to the PSTN through our certified SBC infrastructure.
Your Organization
Microsoft 365 Tenant
Microsoft Teams
Phone System
ReliaRing SBC
Direct Routing
PSTN
Phone Network
Sign Up
Create your ReliaRing account and select Teams Direct Routing.
Configure
Add our SBC to your Microsoft 365 tenant using our step-by-step guide.
Assign Numbers
Get new numbers or port existing ones. Assign to Teams users.
Start Calling
Your users can immediately make and receive calls in Teams.
Everything You Need
Full phone system capabilities, native to Microsoft Teams.
Full PSTN Calling
Make and receive calls to any phone number worldwide from Teams.
Voicemail
Visual voicemail with AI-powered transcription delivered to Teams.
E911 Included
Full emergency services compliance with dynamic location routing.
Call Recording
Record calls for compliance and training. Stored securely in the cloud.
Analytics
Call quality metrics, usage reports, and real-time dashboards.
Teams Native
No additional apps. Calling works directly in Microsoft Teams.
Simple Per-User Pricing
Pay per user. No hidden fees. Cancel anytime.
Teams Direct Routing
Plus calling at metered rates or add unlimited channels.
Inbound calls
$0.005/min
Outbound domestic
$0.010/min
Unlimited channel
$20/mo
Requirements
What you need to get started with Teams Direct Routing.
Microsoft License
Microsoft 365 E5, or E1/E3/F3 with Phone System add-on
Azure AD
Azure Active Directory configured for your organization
Verified Domain
A verified domain in your Microsoft 365 tenant
Frequently Asked Questions
Common questions about Teams Direct Routing.