As your business adds lines, keeping your numbers organized saves time and prevents mix-ups. Everything starts under Phone Numbers → Your Numbers, where you can see and manage every number on your account.
Your numbers at a glance
Under Phone Numbers → Your Numbers, each number shows its key details, including:
- Status — whether it's active, being transferred in, or suspended
- Type — local, toll-free, and so on
- Where it routes — the extension, group, or menu it points to
You can filter and search the list to find a specific number quickly.
What the statuses mean
| Status | Meaning |
|---|---|
| Active | The number is live and handling calls |
| Porting | The number is being transferred in from another provider |
| Suspended | The number is temporarily turned off |
| Reserved | Held during a trial, not yet fully purchased |
Give every number a friendly name
The single best habit for a tidy account is naming your numbers clearly. Instead of trying to remember which line is which by digits alone, give each one a purpose:
- "Main Office — Toronto"
- "Sales Hotline"
- "Support — After Hours"
- "Reception"
To rename a number, open it from Your Numbers and edit its friendly name.
Assign each number a job
A number does nothing until you point it somewhere. Open a number and choose where its calls should go — for example:
- A specific extension, so a person or desk phone rings directly
- A ring group or call queue, so a team shares the line
- A voice menu (auto-attendant), so callers choose where to go
Keeping a small number of unassigned spares is fine — handy for new hires or a quick campaign — but name them so you remember why you're holding them.
Reviewing your inventory
Every so often, it's worth a quick review:
- Which numbers are actually being used?
- Are any printed on marketing materials or listed online? (Those you'll want to keep.)
- Are you holding numbers you no longer need?
Letting a number go
If you're sure you no longer need a number, you can release it from Your Numbers. Before you do, check that it isn't printed anywhere your customers still rely on, and update any listings or forwarding. Releasing a number has a specific billing and timing policy, and a short window to change your mind — see Cancelling a Number: What Happens and When for the full details.
Tip: Numbers used for outbound and voice calls should have a registered 911 address and a caller ID name set. Build those into your setup checklist for every new number.