Once the ReliaRing app is installed and signed in, calling works much like your phone's regular dialer — with the important difference that you're using your business number. This guide covers the everyday basics.
Make a call
- Open the app and go to the keypad (dialer).
- Enter a number, or pick someone from your contacts or recent calls.
- Tap Call.
The person you're calling sees your business caller ID, keeping your personal number private.
Answer an incoming call
When a business call comes in, your phone rings and shows an incoming-call screen — even if the app is closed or your phone is locked, thanks to notifications. Tap to Answer or Decline.
If calls aren't ringing when the app is in the background, notifications need attention — see Push Notifications for Mobile Calls and Messages.
During a call
While you're on a call you can:
- Mute your microphone.
- Put the call on Hold.
- Transfer the call to a colleague or department.
- Bring up the keypad to enter menu options (for example, "press 1 for support").
- Hang up to end the call.
Voicemail, messages, and history
The app keeps your business communications in one place:
- Voicemail — listen to messages and call people back.
- Messages — send and receive business texts, where your plan includes messaging.
- Call history — review recent calls and tap to redial.
Tips for reliable calls
- Use a headset for hands-free calls and clearer audio.
- Strong signal matters. Calls travel over your internet or mobile data, so a weak connection means choppy audio — see Getting the Best Call Quality on Mobile.
- Keep the app allowed to run in the background so calls always reach you — see Battery Settings So the App Keeps Ringing.
Emergency calls
If you ever dial 911 from the app, emergency services rely on the address registered for your number. Keep your registered emergency address up to date, and be prepared to tell the operator where you are. See your Emergency Services (911) articles.
Want the full picture of what the app offers? Start with The ReliaRing Mobile App: Overview.