ReliaRing is a Canadian service, so Canadian sales tax applies to your invoices. This guide explains how it's calculated, what controls it, and how exemptions work.
How tax is calculated
Tax is worked out from the province on your billing profile — not from where you call, and not from where your users are.
Depending on the province, you'll see one of:
- HST — a single combined tax (Ontario, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island).
- GST + PST — two separate lines (British Columbia, Saskatchewan, Manitoba).
- GST + QST — two separate lines (Quebec).
- GST only (Alberta, Northwest Territories, Nunavut, Yukon).
On any invoice (Billing → Invoices), tax appears below the subtotal, broken out by type, with the rate used for each. Total is subtotal plus tax.
The breakdown is saved onto the invoice when it's issued. If a tax rate changes later, your old invoices are not altered.
Why your invoice might show no tax
If no province is recorded, we can't determine a rate, and the invoice is issued with zero tax. This is the most common cause of an invoice that looks too cheap.
To fix it:
- Go to Account → Company Profile and confirm your business address, including province.
- If you use billing groups, check the province on the group as well — a province set there takes precedence.
An invoice that has already been issued without tax can't be edited. Contact support and we'll void it and re-issue it correctly.
Record your business tax number
- Go to Account → Company Profile.
- Enter your business tax number — your GST/HST number if you're Canadian, or your EIN if your account is US-based.
- Save.
Requesting a tax exemption
If your organization is exempt (for example, a qualifying First Nations entity, a government body, or a reseller with a valid certificate):
- Have your valid exemption certificate or registration ready.
- Contact support with the certificate and the account it applies to.
Once we verify and apply the exemption, future invoices are issued without tax. Exemptions apply going forward, so send yours before your next billing date where possible — we don't retroactively remove tax from invoices already issued.
Requesting our tax documents
If your accounts-payable team needs our GST/HST registration number, a W-9 for a US-domiciled account, or other tax documentation, contact support and we'll provide it.
Keep your billing contact current
Tax and billing paperwork goes to the billing email on your billing profile. You can set that on Billing → Groups, or your primary contact is used if none is set.