Your ReliaRing bill has a few moving parts. Once you know what each one is, your charges are easy to follow. This guide explains how billing works and where to look in the portal.
Everything below lives under Billing in the left menu.
The three ways you pay
Most accounts see a mix of these:
- Subscriptions — the recurring fees for the products and add-ons you keep month to month (your phone system seats, extra phone numbers, fax, and so on). Each product is billed as its own line, with its own price, quantity, and billing cycle.
- Prepaid wallet — a top-up balance you add money to in advance. Per-minute calling and text messaging are drawn from this wallet as you use them.
- Usage (pay-as-you-go) — charges based on what you actually use, like per-minute calling to destinations that aren't included in your plan. These either draw from your wallet or appear on your next invoice.
Where to find everything
- Billing → Overview — your prepaid balance, recent transactions, saved payment methods, pending charges, and your most recent invoices, all on one page.
- Billing → Subscriptions — every recurring item you're paying for, its price, quantity, and next billing date.
- Billing → Invoices — your invoice history. Open any invoice to see a full breakdown and download a PDF.
- Billing → Wallet — add funds to your prepaid balance and set up auto-recharge.
- Billing → Usage — how many minutes, texts, and how much storage you've used this billing period.
- Billing → Rate Lookup — look up the per-minute rate for calling any destination.
Only account admins can see billing. If you land on an "Admin access required" message, ask an administrator on your account for access.
Pending charges
On Billing → Overview, a Pending charges box shows usage that has added up since your last invoice but hasn't been billed yet. These charges will appear on your next invoice — there's nothing you need to do.
Billing cycles
Subscriptions can be billed monthly, quarterly, semi-annually, or annually, depending on what you signed up for. Your Subscriptions page shows the cycle and the next billing date for each item.
Still have a question about a charge?
Open the specific invoice from Billing → Invoices to see the exact line items. If something still doesn't look right, see Billing Disputes and Account Credits or contact support and we'll walk through it with you.