You do not have to wait for the next scheduled check. You can dial a monitored line whenever you want — after repair work, before an inspection, or to confirm a new monitor is set up the way you expect.
Run a test now
- Go to Line Verification → Monitors.
- Open Configure Tests on the monitor you want.
- Press Run on the test.
The run appears in Line Verification → History within a few seconds, first as pending, then running, then with its result. You can run up to ten tests a minute across your account.
An on-demand run counts against your monthly test allowance exactly like a scheduled one. On the Basic and Standard plans, runs beyond the allowance are billed as extras and need available account balance.
Trying out a new monitor
Run a new monitor manually once before trusting it. It tells you two things a schedule cannot tell you for hours: that the line answers at all, and — if you are using a touch-tone rule — exactly which digits it sends, so you can set the required sequence correctly.
How retries work
A single failed call is not always a broken line. Someone may have been on the phone, or the call may have arrived a moment after the handset was lifted. So ReliaVerify can re-dial before it decides.
- Max Retries — how many extra calls to place after the first one fails. Up to five.
- Retry Delay — how many minutes to wait between attempts, from 1 to 60.
- Exponential backoff — when on, each wait is double the one before, so a 5-minute delay becomes 5, then 10, then 20. When off, every wait is the same.
The run only counts as a failure once every attempt has failed. If any attempt succeeds, the run is a pass.
Each attempt is stored separately, so a line that failed twice and answered on the third try shows in History as one passing run made of three attempts. That pattern is worth attention: a line that always needs a retry is usually on its way to failing outright.
When you get told
Alerts go out when the run finishes, not on each attempt. With five retries at 10-minute intervals, an alert can be close to an hour behind the first failed call. If you need to know sooner, lower the retry count or the delay.