You should never dial 911 just to see if it works. A test call to 911 reaches a real emergency dispatcher, ties up resources, and can result in fines. Instead, ReliaRing supports a safe test number: 933.
Never dial 911 to test your setup. Dialing 911 reaches a real 911 call center. Dial 933 instead — it goes to an automated test system and never contacts emergency services.
What 933 does
When you dial 933 from a ReliaRing phone, an automated system reads back the phone number you are calling from and the emergency address currently on file for it. You will hear something like:
"Your phone number is [your number]. Your address is [your registered address]."
This lets you confirm, with your own ears, that the address responders would receive is correct — without ever placing a real 911 call.
How to run a 933 test
- Make sure the phone number you want to test has an active, provisioned registration on the Emergency Dialing → Registrations tab. See Registering and Updating Your 911 Address.
- From that phone (a desk phone, the ReliaRing app, or the web dialer), dial 933.
- Listen to the automated readback of your number and address.
- Confirm the address is complete and correct.
The 933 service is free to use and safe to call any time.
After you make a change, wait a few minutes
When you create or update an emergency location or registration, it takes a short time — usually a few seconds to a few minutes — for the change to reach the 911 network. If you just made a change, wait about 5 minutes before running a 933 test so you are checking the latest information.
If the readback is wrong or missing
- The address is out of date or incorrect. Update the location under Emergency Dialing → Locations & Registrations, re-validate the address, wait a few minutes, and test again.
- You hear no address, or the test fails. Check that the number has a registration showing as Provisioned and Active on the Registrations tab. If it shows Failed, use the Retry option, or remove and re-create the registration.
- Still not right after re-testing. Contact support with the number you tested and what you heard, and we will help you resolve it.
Your team will see a test alert
If you have set up notification groups, your recipients receive a clearly-marked test call alert when you dial 933 — separate from a real 911 alert — so no one mistakes a routine check for an actual emergency.
Make testing a habit
- Test after any move or address change.
- Test when you add a new phone number or a new location.
- Do a quick check every few months so you always know your 911 address is accurate.
Related articles
- Registering and Updating Your 911 Address
- Kari's Law: Alerting Your Team When Someone Dials 911
- Moving Offices: Updating Your 911 Location
For a real emergency, always dial 911.