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Buying Phones from the Hardware Store (Canada)

Updated July 22, 20261 views0 found helpful

How to browse and buy desk phones and equipment from the ReliaRing Hardware Store, available to Canadian accounts. Phones arrive ready to use.

Need desk phones or accessories? ReliaRing has a built-in Hardware Store where you can buy business phones and equipment that arrive ready to plug in. Everything you buy through us is pre-linked to your account, so there's no technical setup when it lands on your desk.

Available in Canada. The Hardware Store is offered to accounts based in Canada. If you don't see it in your menu, it isn't available in your region - you can still use any supported phone you buy elsewhere. See Using Your Own Phone (BYOD) and Setting Up a New Desk Phone.

Browse and buy

  1. Go to Hardware → Browse Store.
  2. Browse the available phones and equipment. Each product shows its details and price.
  3. Click Add to Cart on the items you want.
  4. Open your cart (the cart icon shows how many items you've added).
  5. Go through checkout to place your order.

Why buy through us

  • Zero-touch setup. Phones arrive already linked to your account - plug in network and power and they configure themselves.
  • Guaranteed compatibility. Everything in the store is a supported model, so you won't buy something that won't work.
  • One place to manage. Ordering, billing, and device management all live in the same portal.

Track your orders

To see what you've ordered and where it is:

  1. Go to Hardware → My Orders.
  2. Open any order to see its status and details.

After your phones arrive

  1. Plug each phone into internet and power.
  2. Give it a few minutes to download its settings and come online.
  3. It's ready to make and take calls.

Because these phones are already tied to your account, an admin doesn't need to add them by hand - though you'll see them appear under Account → Device Management, where you can reassign or re-provision them later. For the end-user experience, see Setting Up a New Desk Phone.

Frequently asked questions

The Hardware Store isn't in my menu. It's available to Canadian accounts. If it's not showing, it isn't offered in your region. You can still use any supported phone (Grandstream, Poly, Cisco, or Yealink) - just have an admin add it under Device Management.

Can I return or exchange a phone? Contact support through Support → Contact Support for help with an order.

Tip: Buying for a new office? Order a little ahead of your move-in date so phones are on hand and can self-configure the moment your internet is live.

Related Topics

hardware-storebuyingdesk-phonecanadaorders
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Email help@reliaring.com or open a ticket from the portal — existing customers can track it there.