You've submitted a number transfer — now what? This article explains the statuses you'll see, how long things usually take, and what can slow a transfer down. You can follow your request any time under Phone Numbers → Porting on the Transfer Requests tab.
Following your request
Open the Transfer Requests tab and select your request to see its current status and any notes. Each request carries a reference like RRP-XXXX-XXXX — the same one we use in our emails, so it's easy to match up.
What the statuses mean
| Status | What's happening |
|---|---|
| Draft | Not submitted yet — finish it in the Drafts tab |
| Portability Check | We're confirming your number can be transferred |
| Pending Review | We're reviewing your request |
| Documents Required | We need an extra document before continuing |
| Changes Required | Some details need updating before we can proceed |
| Submitted | Your request is in and being processed |
| In Process | The transfer is underway — nothing needed from you right now |
| FOC Date Set | A completion date is scheduled for your transfer |
| Completed | Your number has moved to ReliaRing |
| Cancelled / Failed | The transfer was stopped or didn't go through — we'll be in touch |
"FOC" stands for the firm commitment date — the agreed day your number actually switches over. When that date is set, you'll know exactly when to expect the change.
How long it takes
Transfers involve your current provider, so timing depends partly on them and isn't something any provider can promise to the day. As a realistic guide:
- Simple transfers (a small set of numbers on one account) often take from a few business days to about two weeks.
- Toll-free and more complex transfers usually take longer.
- Scheduled-date transfers need at least 5 business days of lead time.
Treat these as ranges, not guarantees. If your current provider is slow to confirm details, things take longer — and that part is outside our control.
The US and Canada, in plain language
ReliaRing transfers numbers in both the United States and Canada, and the experience in the portal is the same either way: you fill in the same wizard and track the same statuses.
Behind the scenes, each country — and each individual provider — has its own paperwork and process, so timelines can vary between one transfer and the next. Both US and Canadian transfers commonly land somewhere in the "a few business days to a couple of weeks" range for straightforward cases. The best predictor isn't the country; it's how quickly your current provider cooperates and whether your details match their records.
Why transfers get delayed
Most hold-ups come down to a mismatch between what you entered and what your current provider has on file. Common causes:
- Name doesn't match the account holder on record
- Account number or PIN is wrong or missing
- Service address doesn't match
- The account isn't in good standing (for example, an unpaid balance)
- A transfer freeze or lock is on the number at your current provider
- The old service was cancelled early, before the transfer completed
If your transfer needs attention
If your request shows Documents Required or Changes Required, open it and read the notes — they tell you exactly what to fix. Gather the correct details from your current provider (exact account-holder name, account number, service address, and PIN if needed), update your request, and resubmit.
Two things that keep transfers on track
- Keep your current service active until the transfer completes — cancelling early is the most common way to lose a number.
- Match your provider's records exactly — the name, address, and account number as they appear on your bill.
Need to check on a stuck transfer? Contact support with your RRP-XXXX-XXXX reference and we'll look into it with the other provider on your behalf.