When something goes wrong, ReliaRing tries to tell you in plain language rather than with a cryptic code. This guide explains the messages you are most likely to see and what to do next.
On a call
| Message you may see | What it means | What to do |
|---|---|---|
| "Poor call quality detected" / "Call quality degraded" | Your internet connection is struggling mid-call | Move to a wired connection, close other apps - see Fixing Call Quality |
| "High packet loss detected" / "High jitter detected" | Your connection is dropping or delaying audio data | Check your Wi-Fi or internet stability |
| "Very poor call quality - consider reconnecting" | The connection is bad enough that hanging up and redialling may help | Reconnect, ideally on a stronger network |
| "Microphone access required" | Your browser or app is not allowed to use your microphone | Allow microphone access, then reload - see One-Way Audio |
Signing in
| Message | What it means | What to do |
|---|---|---|
| "Invalid email or password" | The email and password did not match | Recheck them, or reset your password |
| "No single sign-on is set up for that email domain" | Your company has not enabled single sign-on for that email | Sign in with your email and password instead |
| "Current password is incorrect" | When changing your password, the old one was wrong | Re-enter your current password carefully |
See Login and Sign-In Problems for the full walkthrough.
Sending a text
If a text fails, the reason is usually one of these: the number is not set up for texting, the recipient has opted out, or the message content was filtered. Our Text Messages Not Sending guide covers each case.
Billing
If you see a message about a declined card, an unpaid balance, or a suspended account, open Billing → Overview to review your balance and payment method. An administrator may need to update the card on file or top up the prepaid Wallet.
The message I see isn't listed here
Error wording can change, and some messages are specific to a situation. If you hit one that is not covered:
- Write down the exact wording (a screenshot is perfect).
- Note what you were doing and the time it happened.
- Contact support - see Before You Contact Support.
The exact text of the message is the single most useful thing you can give our team, so please include it word for word.