The ReliaRing web portal and in-browser calling work best on an up-to-date browser. If pages look broken or the softphone will not connect, this guide will get you going.
Supported browsers
Use a current version of one of these:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Safari (on Mac)
Not supported: Internet Explorer, and very old versions of any browser. If you are on one of those, calling in particular may not work at all.
The single best fix for odd behaviour is to update your browser to the latest version.
Common fixes
The softphone won't connect
- Make sure your browser is allowed to use your microphone (click the lock icon in the address bar, find Microphone, and choose Allow).
- Reload the page.
- Try an up-to-date Chrome or Edge, which tend to have the smoothest in-browser calling.
Pages look broken or won't load
- Hard refresh the page: on Windows press Ctrl+F5, on Mac press Cmd+Shift+R.
- Clear your cache for the site if a hard refresh does not help.
Something works in one browser but not another
Browser extensions are a frequent cause - especially ad blockers, privacy tools, and VPN extensions, which can block parts of the portal or the calling feature.
- Open a private or incognito window (extensions are usually turned off there).
- Sign in and see if the problem is gone.
- If it is, turn your extensions back on one at a time to find the culprit, and allow ReliaRing in that extension's settings.
Pop-ups are blocked
A few features open in a new window. If nothing happens when you expect a pop-up, click the "pop-up blocked" icon in your address bar and allow pop-ups for ReliaRing.
Tips per browser
- Chrome / Edge: keep them updated and avoid loading too many extensions.
- Firefox: if the softphone is blocked, lower its tracking protection for ReliaRing.
- Safari: allow microphone access, and re-grant it after a macOS update if calling stops working.
If you have tried a different, up-to-date browser and the problem persists, it is probably not the browser - contact support with the details in Before You Contact Support.