ReliaForward has three plans. They differ in how many inbound minutes are included and which routing features you get — never in how many phone numbers you can have.
The one-number rule
Every ReliaForward plan covers exactly one phone number. Starter, Professional and Business are all one number each.
This is how the product is built, not a restriction we remove on a higher plan. If you need a second number, you add a second plan — it takes a couple of clicks from Call Forwarding → Add Number, and each number then keeps its own minutes, its own settings and its own line on your bill.
People often like this once they see it: the number for your service line and the number on your invoices bill separately, so you can see which one is busy and cancel either without touching the other.
The plans
| Starter | Professional | Business | |
|---|---|---|---|
| Monthly price (CAD) | $6.99 | $14.99 | $24.99 |
| Included inbound minutes | 300 | 750 | 2,000 |
| Phone numbers | 1 | 1 | 1 |
| Number types | Local | Local or toll-free | Local or toll-free |
| Overage per minute | $0.04 | $0.035 | $0.03 |
| Toll-free overage per minute | — | $0.05 | $0.045 |
What each plan can do
| Feature | Starter | Professional | Business |
|---|---|---|---|
| Forward every call to one phone | Yes | Yes | Yes |
| Business hours and holiday routing | Yes | Yes | Yes |
| Send busy / unanswered calls to a second phone | No | Yes | Yes |
| Ring several phones at once | No | Yes | Yes |
| Ring phones one after another | No | Yes | Yes |
| Ask callers to say their name first | No | Yes | Yes |
| Voicemail emailed to you | Yes | Yes | Yes |
| Written transcription of voicemail | No | No | Yes |
| Texts to your number forwarded to email | Yes | Yes | Yes |
| Text relay to your mobile | No | No | Yes |
| Call analytics | No | No | Yes |
| Priority support | No | No | Yes |
How minutes and overage work
Included minutes count inbound calls to your ReliaForward number. When you use them all, calls keep working and further minutes bill at the overage rate for your plan.
Your usage resets at the start of each billing cycle. You can see minutes used and minutes remaining any time under Call Forwarding → Usage & Rates.
Calls to destinations outside Canada and the United States are separate — see International Forwarding and Your Wallet.
What a number costs
Canadian and US local numbers are included in your plan price — there is no separate number fee.
- Canadian toll-free number: $1.99 setup plus $6.00 per month
- Numbers in other countries: a setup and monthly fee shown before you buy
- Transferring a number you already own (Canada or US): $20 per number
Changing plans
Change your plan any time under Call Forwarding → Settings → Subscription. Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle, so you keep the minutes you have already paid for.
Changing your plan never changes how many numbers you have. It is still one.