Every recorded voice your callers hear — the menu greeting, the "we're closed" message, the hold music, the "your call is important to us" prompt — is a piece of audio. ReliaRing keeps all of it in one shared audio library for your account, so you add a piece once and reuse it anywhere.
Two ways to add audio
You never need studio gear. There are two simple ways to create a prompt:
- Text-to-speech — type what you want said, pick a voice, and we turn it into natural-sounding audio. Perfect for menus, closed greetings, and announcements you might tweak later.
- Upload a recording — already have a professionally produced greeting or a music file? Upload it as an MP3 or WAV.
Both land in the same library and work the same way once they're there.
Where you'll add and pick audio
Audio shows up throughout the phone system. Wherever you can set a greeting or prompt, you'll either pick something already in your library or add a new piece on the spot:
- Phone System → Voice Menus (IVR) — the greeting for each menu (type it or upload)
- Phone System → Announcements — create spoken prompts and announcements with text-to-speech
- Phone System → Hold Music — upload music or set which track plays on hold
- Organization → Business Locations → Night Service — the closed-hours greeting
- Voicemail — mailbox greetings
Because it's one shared library, a greeting you record for your main menu can be reused for a night-service message or an announcement without recording it twice.
File limits (plain and simple)
To keep everything sounding clean on the phone:
- Format: MP3 or WAV
- Size: up to 10 MB per file
- Length: up to 5 minutes per clip
If you upload the exact same file twice, we recognize it and reuse the one you already have rather than storing it again.
Your storage allowance
Your account has an audio storage allowance — a set amount of space (500 MB on standard plans) shared across all your prompts and music. As you add audio, you'll see how much you've used. If you're getting close to the limit, delete clips you no longer use to free up room, or ask about a larger allowance.
A file stays put as long as something is using it. If you try to delete a clip that's still assigned to a menu, greeting, or queue, we'll let you know rather than quietly breaking that call flow — remove it from wherever it's used first, then delete it.
Tips for good-sounding prompts
- Keep it short and clear. Callers remember the first couple of options, not a long speech.
- Lead with the action: "For Sales, press 1" beats "Press 1 for Sales."
- Reuse instead of re-recording. One well-made greeting can serve several menus.
- Preview before you save. Listen to a text-to-speech prompt to make sure names and hours sound right.
Related
- Build a Voice Menu (Auto-Attendant) — where menu greetings live
- Add and Manage Hold Music — music your callers hear on hold
- Route Calls After Hours and on Holidays — the closed-hours greeting