Third-party processing and software notices

ReliaRing uses the following categories of outside services. The services involved depend on your plan, enabled features, region, and the accounts your organization connects. A category does not mean every provider receives every type of information or that every integration is enabled.

Hosting and infrastructure

Operate databases, storage, backups, networks, and service delivery. May process account details, communications and attachments, configuration, access logs, and security records.

Telecommunications and emergency routing

Route calls, messages, faxes, number ports, and emergency calls. May receive numbers, routing and usage records, communication content, registered service addresses, location when permitted, and identity or authorization documents required for provisioning.

Crash reporting and performance

Diagnose failures using crash stacks, app/build and device details, internal user/account identifiers, operation names, and timing. The mobile app filters credentials, communication content, contact values, and precise location from telemetry. Session replay, screenshots, and view-hierarchy capture are disabled. Network connections can reveal IP addresses and approximate geography to the recipient.

Push notifications and app updates

Deliver incoming-call and message notifications, software updates, and app assets. Receive device or installation identifiers, push tokens, delivery metadata, notification payloads, and network/device details needed for delivery. Notification content can appear on your device according to its settings.

Payments and accounting

Process payments, invoices, and reconciliation. Receive billing identity, payment details entered into payment interfaces, invoice amounts, and transaction references. Payment providers can also process information for their own fraud prevention and legal obligations. The mobile companion does not collect payment-method details.

Email and support delivery

Send service, sign-in, and support messages and process replies. Receive recipient addresses, message content and attachments, delivery metadata, and support information relevant to the request.

AI, speech, and transcription

When an AI or speech feature is used, external services may receive call audio, transcripts, prompts, selected business knowledge, caller-provided details, and generated responses to transcribe, synthesize speech, search knowledge, or answer calls. Provider selection and fallback depend on the feature configuration. These services can process data outside Canada.

Website and knowledge import

When you request a website import, a crawling service receives the supplied URL and retrieves page content for your knowledge base. Do not supply private URLs, embedded credentials, or content you are not authorized to use.

Connected business accounts

Optional identity, contacts, collaboration, accounting, ticketing, and alerting connections exchange authorized profile, directory/contact, invoice, ticket, or event data. Customer-designated webhooks, email servers, and external carriers receive the payloads you configure.

Address, maps, and regional preferences

Address and map services receive typed addresses, map requests and location relevant to the feature. IP-location services may receive your connection IP and browser details to suggest country, currency, or time zone. Opening an external map sends the selected destination to that service.

Website measurement

Optional website analytics receives page interactions and browser/network information after analytics-cookie consent. It is not loaded in the signed-in portal or mobile companion. You can change cookie preferences. Operational crash reporting is separate from marketing analytics.

Fraud and abuse prevention

Security checks use account, session, device/browser and network signals to detect suspicious access. Any additional external device-risk service is subject to its enabled configuration and applicable notice and consent requirements.

External content and software distribution

Requested images, documentation assets, app-store downloads, and external links may involve content or distribution services. A connection can reveal IP/browser details to the recipient. Software libraries and self-hosted infrastructure are not automatically separate recipients of customer data.

ReliaRing remains responsible for its handling of personal information. Outside services may act on our instructions, operate under their own legal obligations, or receive information at your organization’s direction. Their published policies do not replace our obligations.

Connect optional accounts only with authority to share the selected information. You can revoke access in the connected service or ask your administrator to disconnect it. Revocation stops future authorized access; it does not automatically erase information already imported or delivered. For access, deletion, or information about the recipients relevant to your account, contact privacy@reliaring.com.