Analytics & Reporting

Find Out What Your Phone Is Doing

How many calls you took, who answered them, how long people waited, and how those conversations went. Build the report you want and save it.

Call reporting • Saved reports • Sentiment on recorded calls

What the Reporting Covers

Six things you can look at, all built from the call records your phone system already writes.

Call Volume

How many calls came in and went out, how many minutes they took, and how long the average one lasted.

Inbound and outbound counts

Total minutes

Average call duration

Trends Over Time

Track call volume, total minutes and average call duration over time, with filtering and period-over-period comparison.

Any date range you pick

Compared against the period before

Filtered to the numbers you asked about

Where Calls Get Missed

Answer rate, time to answer, and missed and failed calls per ring group, so you can see which team is dropping calls.

Answer rate per group

Average seconds to pick up

Missed and failed counted separately

Who Answered What

Calls answered and average pickup time for each person in a group, and the hour-by-hour shape of their day.

Calls answered per person

Average pickup time per person

Busiest hours of the day

Sentiment & Recording Insights

For the calls you recorded and transcribed, how the conversation went and which words keep coming up.

Sentiment trend over time

A list of the calls that went badly

Keyword frequency across calls

Saved Reports

Choose the metrics and the period once, save the report to your account, and run it again whenever you need it.

Pick your own metrics

Preview before you save

Mark the ones you use as favourites

Track What Matters Most

The call metrics ReliaRing measures and reports on.

Call Metrics

Total calls

Inbound calls

Outbound calls

Total minutes

Average call duration

Reports You Can Run

The report types available in the portal today.

Usage Summary

Overview of call minutes, SMS usage, and feature utilization

Call Analytics

Detailed analysis of call volume, duration, and patterns

Billing Report

Cost breakdown and billing summary

Account Activity

User activity and account event timeline

Carrier Performance

Carrier routing and quality metrics

Custom Report

Build your own report with selected metrics

What You Can Look At

The data behind three common ways teams read their call activity.

Call Center Optimization

Optimize staffing, improve customer experience, and increase efficiency

Call volume by hour and day

Average and total call duration

Answered and missed call counts

Per-agent call activity

Sales Performance

See how much calling each rep is doing, and how long those calls run

Outbound call volume per agent

Call duration distribution

Follow-up call tracking

Sentiment on transcribed calls

Customer Experience

Monitor and improve every aspect of customer interactions

Sentiment trend over time

Negative-sentiment call list

Keyword frequency across calls

Recording insights

How Reporting Works

You choose the metrics and the period, preview the result, and save it if it is one you will want again. Nothing is scheduled for you and nothing is emailed out on its own.

Reports you save

Build a report once, keep it on your account, and run it again later

Any period you want

Pick the date range, and compare it against the one before it

Favourites

Mark the reports you run every month so they are the first ones you see

Role-based access

People see the data their permissions allow, and nothing else

One set of numbers

Every figure comes from the same call records the platform already writes

REST API

Pull the same reporting data into your own tools over the API

What You See in the Portal

Sentiment

How your calls went, and which ones did not go well

Sentiment over timeThe calls that went badlyDown to a single call

Custom Reports

Choose your metrics and period, then save the report

Pick the metricsPreview it firstRe-run a saved report

Recording Insights

What was actually said on the calls you recorded

Keyword frequencySearchable transcriptsPer-call detail

Stop Guessing at Your Call Volume

Reporting is included with your account. Every call your phone system handles is already being recorded as a call record — this is how you read it.

Call reporting • Saved reports • Sentiment on recorded calls